Returns & Exchanges
At Unique Smartphones, we believe your device should be as flawless as your individuality, which is why we offer a 30-day satisfaction guarantee on all our custom electronics. If your unique device isn't the perfect match, our streamlined return process ensures a hassle-free experience.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the smartphone in its original designer packaging with all included accessories, ensuring the device is factory reset and all personal data is removed.
Ship It Back
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing